Create An Operations Blueprint

As I work with clients to discover the low payoff activities performed by their team and the best ways to reallocate that wasted time to high payoff activities, I’ve uncovered a critical gap that needs to be addressed to increase revenue and decrease costs in order to drive more profit. Most clients do not know…Click Here To Read More

Partner with Those Who Exhibit the Correct Mindset

two people shaking hands
If you are considering bringing on a new team member, vendor, or independent contractor who will  interact  with your customers, you need to look for some fundamental characteristics and skills. All too often, businesses look only at the technical acumen of a potential hire and pay no attention to whether or not that person has…Click Here To Read More

Don’t Get Mad, Get Data!

angry face illustration
It was Dale Carnegie who said, “There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts; what we do, how we look, what we say, and how we say it.” With all due respect to Dale Carnegie, I’d like to…Click Here To Read More

Who Should You Hire Or Fire?

I’m not talking about employees! Right now, you may be missing out on one of the most overlooked paths to improving your profitability (that you’re probably not even aware of.) Now that I have your attention, let’s dig a little deeper into what I’m talking about. Remember, it’s not all about increasing revenue and driving…Click Here To Read More

Involve and “Engage” Customers In Your Sales Process

two men in suit sitting on sofa
It never fails, when I conduct a live keynote presentation or training program for a company or association, I am reminded that selling is a process, not a one-time event. You know that in order to sell more, you must be really good at building relationships and establishing credibility. One way to establish credibility for…Click Here To Read More