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As I work with clients to discover the low payoff activities performed by their team and the best ways to reallocate that wasted time to high payoff activities, I’ve uncovered a critical gap that needs to be addressed to increase revenue and decrease costs in order to drive more profit. Most clients do not know…

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If you are considering bringing on a new team member, vendor, or independent contractor who will  interact  with your customers, you need to look for some fundamental characteristics and skills. All too often, businesses look only at the technical acumen of a potential hire and pay no attention to whether or not that person has…

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It was Dale Carnegie who said, “There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts; what we do, how we look, what we say, and how we say it.” With all due respect to Dale Carnegie, I’d like to…

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I’m not talking about employees! Right now, you may be missing out on one of the most overlooked paths to improving your profitability (that you’re probably not even aware of.) Now that I have your attention, let’s dig a little deeper into what I’m talking about. Remember, it’s not all about increasing revenue and driving…

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two men in suit sitting on sofa

It never fails, when I conduct a live keynote presentation or training program for a company or association, I am reminded that selling is a process, not a one-time event. You know that in order to sell more, you must be really good at building relationships and establishing credibility. One way to establish credibility for…

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