Greymail – How Does It Affect You?

It’s Not Always “Black & White” When It Comes to Email!

Heather seitz

Graymail is basically mail that is sent from a real sender to subscribers who have opted in at some point, but it has a lower than expected level of engagement.

First, we’ll assume that you’re following best practices with list acquisition and the subscribers who wind up on your list actually WANT to be there!

person using silver laptop computer on desk

Second, we’ll assume that you were clear on what type of content they’d be receiving, at the very least, in what niche… In other words, if they signed up for your real estate information and you suddenly start sending them health and fitness offers, there’s a disconnect.

So what do you do if you find yourself with some of your mail being categorized as “graymail”?

Here are a few pointers…

1. Send Wanted Mail!

This sounds kind of obvious, but you’d be surprised.

Some things to test include frequency, personalization vs. non personalization, email length, use of images or not (and how many). Pay attention to what has worked well in the past and do more of that. For instance, ask for interaction such as replying to a message, forwarding to a friend, etc.

Get  rid of the dead weight.  GONE are the days where you could just leave someone on your list forevermore . . . Get rid of the complainers, the unengaged subscribers (three to six months  is considered a good range  for ‘engaged’).

heather seitz

2. Pay Attention To The Dead Weight

Get rid of the dead weight. GONE are the days where you could just leave someone on your list forevermore (until they ‘buy’ or ‘die’ some used to say!).

Get rid of the complainers, the unengaged subscribers (three to six months is considered a good range for ‘engaged’. If they’ve not opened anything in over a year, they’re probably uninterested).

Update Your Email Program

Many of us have been doing email for a decade or more now. We have kind of lived by the philosophy of “if it ain’t broke, don’t fix it”. Well that’s not the way it goes with technology! You’ve got to stay on top of both the technology and the psychology that changes over time.

For example, look at all of your sign up pages. Do an internal audit. Make sure that you’re setting the right expectations such as type and frequency, for example.

This is also a great time to look at your initial autoresponder series. When someone first signs up, they are most interested and engaged. You’ve got 7-14 days to “hook” them, or ‘indoctrinate’ them, if you will.

Use these days to reinforce the value you bring, invite them to connect with you by replying to your messages, joining a Facebook group, etc.

Opt Out Process

It doesn’t have to be all or nothing! Give subscribers a way to stay engaged at the level they are comfortable with. In other words, if they want to get your newsletters, but not your promotional offers, let them opt out of the latter. (Yes, you can occasionally, send offers in newsletters including your own or affiliates as long as you’re true to the newsletter.)

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Heather Seitz

Heather Seitz Tankersley is co-founder and CEO of EmailDelivered. She currently consults with small business owners and entrepreneurs on marketing strategy and business development and is active in real estate in both austin, Texas and southeast Florida.

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